Return & Refund Policy

Last updated: July 2026

We want you to be happy with your Locks N Chains piece. This policy explains when you can return an item and how refunds work.

90-day returns on standard items

Non-engraved, unused items in their original condition can be returned within 90 days of delivery. Contact us at info@locksnchains.com within 90 days and we’ll help arrange the return.

Engraved and personalised items

Because engraved and personalised items are made specifically for you and carry your chosen text or design, they cannot be returned or refunded once production has started — unless the item arrives faulty, damaged or not as described. This is in line with EU consumer law, which exempts custom-made goods from the standard right of withdrawal.

Faulty or incorrect items

If your item arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with your order number and a photo. We will repair, replace or refund it at no cost to you, including return shipping.

How refunds work

Approved refunds are issued to your original payment method within 14 days of us receiving the returned item or agreeing to the refund. Original shipping costs are non-refundable except where the item was faulty or incorrect.

Return shipping

For standard (non-faulty) returns, the customer is responsible for return shipping costs. We recommend a tracked service, as we cannot be responsible for items lost in return transit.

Contact

To start a return or report a problem: info@locksnchains.com